Our Vision:
To bring innovative workplace tech and unparalleled employee experiences to workspaces around the globe, empowering leaders to create the workplace of the future.

About SPICA:
SPICA is a fast growing, specialist Digital Solution Provider combining Desktop and Mobile App User Experiences, Systems Integration skills and IOT tech and to help businesses capitalise on the opportunity that new Digital Technologies for the Workplace represent. We are a “PropTech” business, exploiting emerging technologies to help make the experience of working and being in the office environment the best it can be.
Our Values:
• Respect & Inclusion. In it together. We are individuals, we are unique and together we are exceptional.
• Innovation & Collaboration. Everyone has something to add, and together the possibilities are limitless.
• Empowerment & Autonomy. You are the driver of your own destiny. Whatever you are striving for, Spica is a springboard for your ambitions.
• Worklife Balance. To be at our best we need to balance hard work with family, friends and relaxation. Spica recognises the importance of our employees’ wellbeing.
• Community & Fun. People not numbers. Spica team members and their families matter. We make time to have fun and socialise to celebrate work and personal milestones.

Your part in it:
Whether you have a knack for all things tech, have your sights set on a career in IT but don’t quite know how to get your foot in the door, we are on the lookout for people with a passion for technology. In this new role within the Spica family, your aim will be to provide quality technical support in a lead role as part of the Customer Services Team responsible for delivering Spica’s IoT/Digital projects and solution support.

We want an individual who gets excited about Tech, an advocate of positive change, who will equally appreciate the importance of every detail of the tasks that we carry out which are key to the overall success of our business.

Working within a rare environment where we have access to great innovative leaders, with vast experience across names like IBM and JLR. We are seeking an individual who shows the desire and potential to contribute to our success by growing and developing with us.

Key responsibilities:

Reporting into the Customer Services Manager you will take a lead role within the Customer Services Team to support our Customer’s full journey as including taking the lead on client kick off calls with the support of the Account Manager.

In your primary role you will be responsible for leading the deployment, installation and support of a selection of client accounts, for which you will be the primary point of contact. Other tasks will vary from project to project but can include managing the delivery of hardware from 3rd party suppliers, configuring GemEx® instances ready for customer deployments, managing and undertaking the installation of IOT components within the customer environment, managing the support tickets and technical support given to clients, training of both clients and members of the CST, the reviewing and improving of current processes, and so on.

Key day to day aspects of the role include;

  • Ensuring positive customer relationships are built and maintained through excellent project leadership and communication
  • Effective communication skills to extract sufficient information to triage support calls, prioritising and escalating where necessary
  • Being responsible and accountable for a number of high profile client accounts covering all aspects of service delivery from installations through to BAU support
  • The technical acumen to be able to understand our platforms as well as within their business context
  • Showing initiative to maintain the highest customer satisfaction by resolving any issues as fast as possible whilst keeping the customer updated at all times
  • Managing the team of Support Engineers to ensure tasks are delegated appropriately in order to ensure fast delivery to a high standard
  • A keen interest in design, with practical use during a college course or designing your own web content – we will be using tools like AutoCAD/ Illustrator/Adobe Products
  • Travel to customer sites to lead installations inside and outside of the UK
  • Part of the team on-call support services as well as out of hours working

Experience & Qualifications required:

• Essential: Experience in project managing a team to complete delivery tasks
• Essential: Excellent telephone manner & organisational abilities
• Essential: Able to manage conflicting demands and organise own workload to ensure service levels are not compromised.
• Ideally an IT related qualification/strong A levels or relevant college level qualification
• A genuine interest in IT
• A good level of written and verbal communication skills
• Proven experience of analysing problems/ work tasks and prioritising by importance
• Experience of using Autocad and or Illustrator and Adobe Products
• Desirable: previous experience of either/or- providing helpdesk support, providing customer service support, exposure to the Facilities Management Sector or experience of working with a technology focused company.

Personal qualities required:

• Hungry to learn and grow new professional skills
• Takes pride in a job well done
• Flexibility in thinking and approach to problem solving
• Agility to move quickly and respond to change
• Resilience and perseverance in overcoming challenges
• Self-motivated in getting what needs doing done.
• Thrives in a collaborative, supportive environment with friendly professional.

What you can expect in return:

• Learning from seasonal experts with a wide range of skills and knowledge
• A friendly, encouraging and motivating environment with a team who works hard but knows how to have fun
• You will see yourself develop in both skills and confidence, honing your foresight and intuition, whilst sharpening your ability to execute action.
• Pension in line with auto enrolment requirements
• Flexible working
• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Simply Health Plan
• Regular reviews, progression planning

Salary: £24,000-28,000

Birmingham & Remote working

We support the principles of Equality, Diversity & Inclusion in employment wholeheartedly and oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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