Booking Services
Seamless communication
GemEx Engine® Booking Services is an extended feature that enhances your booking experience.
features and demonstrations
Service Hierarchy Configuration
Experience the flexibility of configuring your own service hierarchy to match your unique requirements.
Enhanced Booking Experience
Add services and mobile assets directly onto your bookings. A booking experience tailored to your needs.
Navigating the user’s experience
Improved Service Request Management
Service providers can now access and manage service requests conveniently.
A Comprehensive User Journey
Now you can filter on a selection of services, view resource availability, and include service requests in your bookings. This update enables seamless communication between users and the relevant teams to fulfil service requests efficiently.
1. Find the perfect resource
Easily find an appropriate resource by filtering based on desired services and adjusting the proposed date and time of the resource booking.
2. Book with Confidence
Once you’ve found the ideal resource, book it effortlessly with just a few clicks.
3. Service Confirmation
If services are available for the selected resource, the confirmation screen will display all the relevant service categories scoped to that resource.
4. Customise your Services
Tailor your booking by adding the specific services you require, leaving notes, or modifying the delivery and collection times.
5. Chargeable Services
For chargeable services, please ensure you add a cost center to complete the request.
6. Confirmation and Peace of Mind
Confirm your request, and a confirmation screen will appear, ensuring your booking details are accurate.
7. Manage Requests Easily
Easily access and manage your service requests by navigating to “My Bookings” and viewing the requests on the booking page.
enhancements to streamline your booking process
Optimise your office experience
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